Terms of Service

Effective date: April 19, 2026

These Terms of Service ("Terms") govern your use of the website and services of All-Care Home Cleaning ("All-Care," "we," "us"). By using our website, requesting a quote, or booking a cleaning, you agree to these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old to book our services or enter into an agreement with us. By using our website or services, you confirm that you are of legal age and have the authority to agree to these Terms.

2. Services

All-Care provides residential cleaning services in Nanaimo, British Columbia, and surrounding areas. Our Standard Cleaning service includes the tasks described on our website. Specific scope, frequency, and pricing for your home are confirmed before service begins. We reserve the right to refuse, modify, or discontinue service with reasonable notice.

3. Quotes and Booking

• Quotes are estimates based on the information you provide and may be adjusted after an in-home walkthrough or if conditions differ from what was described. We will confirm any change with you before service begins.
• Booking is confirmed once we have agreed on a date and time in writing (email or text is sufficient).
• Arrival windows. Because traffic and prior jobs can vary, we schedule an arrival window (typically 30–60 minutes) rather than an exact start time. We will text or call if we are running late.
• You are responsible for providing safe access to your home at the scheduled time (keys, codes, alarm disarmed, pets secured, etc.). If you provide a key or code, we will store it securely and use it only for your scheduled services.

4. Pricing and Payment

• Prices are quoted in Canadian dollars (CAD) and are subject to applicable taxes.
• Payment is due on the day of service unless otherwise agreed in writing.
• We accept Interac e-Transfer, major credit cards, and debit. Payment methods are confirmed at booking. Returned payments may incur a reasonable administrative fee.
• Tipping is never expected but is always appreciated by our team.

5. Cancellations and Rescheduling

We may also cancel or reschedule in cases of severe weather, illness of staff, or circumstances beyond our control. In those cases, we will contact you as soon as possible to find a new time.

6. Your Responsibilities

To help us deliver great results safely, please:

• Secure valuables and fragile items. Please put away or clearly identify heirlooms, jewellery, cash, collectibles, and anything of significant sentimental or monetary value before service. We prefer not to handle items you cannot afford to have damaged.
• Pets. Secure pets that may be anxious, aggressive, or at risk of escaping. We love animals, but for the safety of your pets and our team, we may skip areas or pause service if a pet is unsafe to work around.
• Children and other occupants. For safety, please keep young children and other occupants out of active work areas while we clean (wet floors, equipment cords, cleaning products).
• Hazards and allergies. Alert us in advance to mould, biological hazards, broken glass, known allergies, or products you would like us to avoid.
• Working utilities and climate. Provide running hot and cold water, working electricity, and reasonable indoor temperature (roughly 18–26 °C / 65–78 °F). If the home is unsafe to work in (extreme heat or cold, smoke, flooding), we may reschedule.
• Clutter. For best results, please pick up clothing, toys, dishes, and loose papers before we arrive. Extensive decluttering or organizing is not part of Standard Cleaning.

7. Our Supplies and Equipment

Unless otherwise agreed, we bring all cleaning supplies, tools, and equipment, and we favour eco-friendly, residue-free products. If you would prefer us to use specific products you supply (for example, to address an allergy), let us know in advance. You are responsible for ensuring any products you ask us to use are safe for the intended surface; we are not liable for damage caused by client-supplied products.

8. Services We Don't Provide

For the safety of our team and the quality of our work, Standard Cleaning does not include:

• Biohazards such as blood, vomit, urine, feces (human or animal beyond litter-box maintenance), drug residue, or needles.
• Mould remediation, asbestos, or hazardous-waste cleanup.
• Active pest infestations (bed bugs, cockroaches, rodents, fleas). We may pause recurring service until the infestation is treated.
• Cleaning inside fireplaces, furnaces, chimneys, or HVAC ducts.
• Exterior window-washing above the ground floor, roof or gutter cleaning, or working from ladders taller than a two-step stool.
• Moving heavy furniture or large appliances. We clean around and under where safely reachable.
• Post-construction debris cleanup (unless quoted separately as a specialty service).

We also reserve the right to refuse or stop service when conditions are unsafe, unsanitary, or abusive toward our team. Firearms, if present in the home, must be secured and out of work areas.

9. Satisfaction and Claims

Your satisfaction matters. If any area is not cleaned to your expectation, please contact us within 24 hours of service and we will return to re-clean the affected area at no additional charge.

Claims for damage or loss must be reported within 48 hours of service so we can investigate promptly. Our liability is limited to the actual, reasonable cost of repair or replacement of the affected item. We are not responsible for damage caused by pre-existing wear, items not properly secured or disclosed, or normal cleaning of surfaces that were already weakened or improperly installed.

We may take before-and-after photos for our own quality records. We will not post identifiable photos of your home publicly (including social media or marketing) without your prior consent.

10. Recurring Services and Rate Changes

Recurring service (weekly, bi-weekly, or monthly) is scheduled in advance and priced based on the agreed frequency. If you skip or reduce the frequency of cleanings, we may re-price the next visit to reflect the additional work. We will give at least 30 days' notice of any general rate change to ongoing clients.

11. Holidays and Severe Weather

We observe major statutory holidays in British Columbia. If your regular cleaning falls on a holiday, we will contact you in advance to reschedule. We may also reschedule in cases of severe weather, icy roads, or other conditions that make travel or work unsafe.

12. Non-Solicitation of Staff

Our team members are trained, vetted, and insured by us, and hiring and onboarding them represents a significant investment. During and for 12 months after your last service with us, you agree not to directly hire, solicit, or engage any current or former All-Care staff member for cleaning services outside of All-Care without our written consent. If this clause is breached, you agree to pay a referral fee equal to $2,500 CAD as liquidated damages, which the parties acknowledge is a reasonable estimate of our loss.

13. Limitation of Liability

To the maximum extent permitted by law, All-Care's total liability arising from or relating to our services is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages (such as lost income or loss of use).

Nothing in these Terms limits any rights you have under the British Columbia Business Practices and Consumer Protection Act or other laws that cannot be waived by contract.

14. Indemnification

You agree to indemnify and hold harmless All-Care, its owners, and staff from any third-party claims, losses, or expenses arising from (a) your breach of these Terms, (b) unsafe or undisclosed conditions in your home, or (c) your misuse of our website. This does not apply to claims caused by our negligence or wilful misconduct.

15. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, power or utility failures, public-health emergencies, strikes, or government orders. We will make reasonable efforts to reschedule affected services.

16. Website Use and Intellectual Property

Content on our website is provided for general information only. We work to keep it accurate but do not warrant that it is error-free or complete. You may not use the site to harass others, attempt to breach security, or post unlawful content.

All text, images, logos, and design elements on our website are owned by All-Care Home Cleaning or used with permission, and are protected by Canadian and international copyright and trademark laws. You may not copy, reproduce, or redistribute them without our written consent.

17. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and handle personal information.

18. Changes to These Terms

We may update these Terms from time to time. The "Effective date" at the top will reflect the latest revision. Continued use of our website or services after changes are posted means you accept the updated Terms.

19. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there. Any dispute will be resolved in the courts located in British Columbia, unless a mandatory consumer protection law says otherwise.

20. Entire Agreement and Severability

These Terms, together with any written quote or booking confirmation and our Privacy Policy, form the entire agreement between you and All-Care regarding our services. If any provision is found to be unenforceable, the remaining provisions remain in full effect.

21. Contact Us

Questions about these Terms? Get in touch:

All-Care Home Cleaning
Nanaimo, British Columbia, Canada
Email: allcarehomecleaning@gmail.com
Phone: (236) 889-1729