Privacy Policy
Effective date: April 19, 2026
All-Care Home Cleaning ("All-Care," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to visitors to our website and to clients who request or receive cleaning services from us in Nanaimo, British Columbia, and surrounding areas.
1. Information We Collect
We only collect information that helps us respond to requests and deliver our services.
Information you provide
- Contact details — name, phone number, email address, and home address when you submit a quote request or book a cleaning.
- Service details — information about your home (e.g., number of rooms, access instructions, areas of concern) and scheduling preferences.
- Communications — the content of messages you send us by form, email, phone, or text.
Information collected automatically
- Usage data — basic information such as pages viewed, browser type, device type, and approximate location (based on IP), collected to keep the site secure and to improve it.
- Cookies — small files that help the site function and measure traffic. You can disable cookies in your browser; some site features may not work without them.
2. How We Use Your Information
- Respond to quote requests and schedule, deliver, and follow up on cleaning services.
- Contact you about appointments, changes, invoices, and service-related matters.
- Improve our website, services, and customer experience.
- Comply with legal obligations and resolve disputes.
- Send occasional service updates or offers — only where permitted by Canada's Anti-Spam Legislation (CASL) and with the ability to opt out at any time using the unsubscribe link in the message.
3. How We Share Information
We do not sell or rent your personal information. We share it only in limited circumstances:
- Service providers — trusted tools we use to run our business, including website hosting (Hostinger), booking and CRM (GoHighLevel), email (Gmail / Google Workspace), analytics (such as Google Analytics), and payment processors (such as Stripe, Square, or Interac e-Transfer). These providers may only use your information to perform services for us and are bound by their own privacy obligations.
- Legal reasons — when required by law, court order, or to protect our rights, property, or safety.
- Business transfers — if All-Care is acquired or reorganized, information may transfer to the new owner subject to this Policy.
Some of these providers may store or process information outside of British Columbia or Canada. Where that occurs, the information remains subject to the laws of the jurisdiction in which it is processed, including lawful access requests by foreign authorities.
4. Data Retention
We keep your information only as long as reasonably necessary to provide our services, meet accounting and tax requirements, and resolve any disputes. When no longer needed, we securely delete or anonymize it.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may:
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Withdraw your consent to our use of your information, subject to legal or contractual limits.
- Unsubscribe from marketing emails at any time using the link in the email.
To make a request, email allcarehomecleaning@gmail.com or call (236) 889-1729. We will respond within a reasonable time frame.
7. Third-Party Links
Our site may link to third-party websites (for example, booking tools or social media). We are not responsible for the privacy practices of those sites. Please review their policies before sharing information.
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Policy from time to time. The "Effective date" at the top will reflect the latest revision. Material changes will be posted prominently on this page.
10. Contact Us
If you have questions about this Privacy Policy or our handling of your information, contact:
All-Care Home Cleaning
Nanaimo, British Columbia, Canada
Email: allcarehomecleaning@gmail.com
Phone: (236) 889-1729